1. general

These terms of conditions regulate the relations between folkenstal.com and the client and are an integrate constituent of each sales contract.

2. orders and prices

Prices are in USD incl. sales tax, without shipping costs.

3. production

All items are considered made to order.
Depending on the resources available it might take up to 2 weeks for an item to be made before shipping.

4. shipping costs

Shipping costs are weight based and will update in your cart automatically.

5. shipping

As all products are made to order they will be shipped as soon as possible.
For late delivery through your delivery service folkenstal.com disclaims liability.
Shipping time is approximately 2 to 3 weeks to the US and Australia depending on the location and delivery service.
Within Europe it’s up to 1 week depending on the location and delivery service.

6. instructions for delivery

Notes for the delivery guy will be ignored, because my delivery service has no control over the service in your country.
folkenstal.com cannot notify your delivery service, when the package leaves the border.
Please make sure you contact your local delivery service and give them your tracking number for further instructions or urgent issues.

7. tracking number

All packages big or envelope get a tracking number, which will be send by request only.
Please notify me if your package didn’t arrive after 3 weeks max.

8. payment methods

All transactions occurs with PayPal only.

9. returns

Please check the goods after delivery immediately and notify folkenstal.com within 48 hours through mail.
Damages during transport of international delivery services might happen.
Contact them directly for further information.
folkenstal.com won’t take responsibility for the wrong handling of international delivery services.
folkenstal.com will take responsibility for the delivery within their own country only.

Following products won’t be taken back:
– goods that were not ordered at folkenstal.com
– damaged products by the customer
– damaged products during international transport

10. customs regulations

folkenstal.com doesn’t hold responsibility of your country’s customs regulations.
Please check in advance if items like resin weapons are allowed to be shipped to your country.
Also if you pay customs, folkenstal.com is not obligated to compensate for it.
folkenstal.com will always put the original price in the description in case of a refund.

11. guarantee

folkenstal.com assures that the goods are delivered in good repair.
All products are handmade, assembled, and checked by folkenstal.com.
It may comes to irregularities of colors and surface structure.
All items purchased from folkenstal.com are for display and convention use only. Handle with care.